Digitalising Healthcare
Utilising digital platforms is key in all elements of healthcare in the modern day. It is a core value of North Colchester PCN to increase access to patients through new means to communicate. We have made investments already in new digital ways of improving patient care amongst our five surgeries, and continue to look into novel ways of working.
We also recognise that not all of our patients have access to digital means, that’s why we ensure those who cannot access digital means are not put at a disadvantage when it comes to accessing appointments and services.
Below are some of the ways we have used digital ways to improve our services.
Cloud Based Telephony
All five of our surgeries are up and running with Cloud Based Telephony, that allows the patient to receive a callback if they don’t wish to wait in a queue. Cloud based telephony also allows a deeper dive into the analytics of the telephony systems within all five practices, allowing us to implement services based on the true demand of each surgery.
Total Triage
We are currently scoping out a new way to beat the 8am rush within General Practice. Keep an eye out for more information to come on total triage and what it means for access to our surgeries.
Holly Health App
North Colchester PCN have partnered with Holly Health, a personalised behaviour change platform for population health, self-management, tailored and guided education, and improvement of long-term health outcomes. Please contact your local surgery for access to the app.